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Warranty

PLEASE BE ADVISED: Please read each product description carefully under "Important Information" to find product if the part you are purchased is new or used.

All new, used, and re-manufactured parts are subject to a 14 day return policy (See below).  

New Parts

All new parts and accessories are covered by an FRP 1 year warranty. Our extended warranty only covers new parts and accessories not damaged or damaged due to accidents not caused by human involvement. The 1 year warranty does not apply to any USED or RE-MANUFACTURED parts.

Used/Refurbished Parts

Used and refurbished parts are restricted to a 14 day return policy starting from the day the customer receives their item. Restrictions do apply and are subject to FRP discretion based on availability and condition part was original purchased. We ask our customers to please read and understand these terms before making a purchase.  

FRP Returns

All orders are subject to a 14 day return policy. If  the 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You must contact our Support department by the end of the 13th day after your purchase date to receive your return label. See "Shipping" section below.

To be eligible for a return, your item must be unused (if new) and in the same condition that you received it. It must also be in the original packaging.

Please visit the following website to begin your return:
https://factoryradioparts.returnly.com

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; typically within 7-10 business days.

 

Repairs (if applicable)

All repairs come with a strict 14 day return/refund policy. If 14 days have gone by since your repair, unfortunately we can’t offer you a refund or extended repair services. You must contact our Support department by the end of the 13th day after your repair date to receive additional support. Please contact: support@factoryradiorepairs.com.

To be eligible for additional warranty repair services, your item must be unused (if new) and in the same condition that you received it. It must also be in the original packaging.

To complete your warranty repair, please email: support@factoryradiorepairs.com

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check with your bank account or credit card provider. There is often some processing time before a refund is posted: 7-10 business days.
If you’ve done all of this and you still have not received your refund, please contact us at support@factoryradioparts.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are received defective or damaged. If you need to exchange an item for an identical item, please send us an email to suport@factoryradioparts.com.

Please include the following information:

Name and/or Order Number

Three clear images: 

1. Shipping label on package

2. Damage to package

3. Damage to part

Further instructions will be provided on how to successfully complete our simple Exchange process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.