PLEASE BE ADVISED: Please read each product description carefully under the "Important Information" tab to find the condition before you make a purchase.

Effective 01/01/2022

ALL SALES ARE FINAL

No returns, exchanges or refunds for incorrect part(s) ordered. Please email us prior to placing an order to confirm compatibility.

ABSOLUTELY NO REFUNDS UNDER ANY CIRCUMSTANCES AFTER AN ORDER HAS BEEN PLACED. ALL TRANSACTIONS ARE NONREFUNDABLE. ANY ATTEMPT MADE INCLUDING OPENING A CHARGEBACK WILL BE DENIED AND TRANSACTION HISTORY WILL BE SUBMITTED TO YOUR BANKING INSTITUTION SHOWING OUR POLICY IS DISPLAYED PRIOR TO PLACING AN ORDER. 

All parts marked “new parts” are subject to a 14 day return for exchange policy only. (See below)

All parts marked “used parts” are not subject to a 14 day return for exchange policy. All sales are final. No returns. No exchanges. (See below)

New Parts

All new parts orders are subject to a strict 14 day return for exchange policy only. If the 14 days have gone by since date order was received we can’t offer you a exchange. This warranty covers new parts and accessories not damaged or damaged due to accidents not caused by human involvement. Only one warranty replacement allowed per customer within the 14 day period.

Used/Refurbished Parts

Used and refurbished parts are not covered by our limited FRP 14 day warranty. No refunds given and no returns will be accepted. No exchanges All sales are final after order is placed. 

Third Party Installations

FRP will not be held liable or responsible for any installation of products purchased through our site by a third party. We do not provide any recommendations for repairs outside of our own professional services. If a product purchased through our website is damaged during installation by a third party, FRP will not be held liable for replacing the damaged part. Customers assume all costs and risk associated with any installations services not done by FRP. No reimbursements will be given. 

FRP Returns and Refunds(subject to change)

All "new parts" orders are subject to a strict 14 day return for refund policy. Only the cost of part is eligible for refund. All shipping fees are not subject to a refund under any circumstances. If the 14 days have gone by since your purchase, unfortunately we can’t offer you a refund but an exchange option is available. You must contact our Support department before the end of the 13th day after your purchase date to receive your return label. See "Shipping" section below. Absolutely no refunds will be processed after the 14th day.

To be eligible for a return for refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be returned within the 14 day window stated above. Only the cost of the part is eligible for a refund. All shipping fees will not be refunded under any circumstances.

Please email sales@factoryradioparts.com the following information to begin your return:

1. Name

2. Order number

3. Order date

If you are an international customer (this includes Canada, Mexico, PR, HI), our system will not generate a return label because your address is classified as International by USPS, who generates all return labels. You will be responsible for any shipping costs associated with returning your order. Shipping fees are not eligible for a refund on ANY orders.

Please return all orders for a refund to:

Factory Radio Parts-Returns Dept
650 N Alafaya Trail Ste 101 Unit 781654
Orlando, FL 32828

Please be advised: To be eligible for a return for refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and be within the 14 day window.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment; typically within 7-10 business days.  Only the cost of part is eligible for refund. All shipping fees are not subject to a refund under any circumstances. Absolutely no refunds after 14 days from date your order was received.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check with your bank account or credit card provider. There is often some processing time before a refund is posted: 7-10 business days.
If you’ve done all of this and you still have not received your refund, please contact us at sales@factoryradioparts.com

Sale items (if applicable)

Only regular priced items may be refunded excluding any shipping charges. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are received defective or damaged. Please do not ship a broken item back to us. If you need to exchange an item for an identical item, please send us an email to sales@factoryradioparts.com.

Please include the following information:

A. Name and/or Order Number

B. Three clear images: 

1. Shipping label on package

2. Damage to package

3. Damage to part

Further instructions will be provided on how to successfully complete our simple Exchange process. Please allow up to 10 business days to receive your exchange part.

PLEASE ALWAYS SEND AN EMAIL FIRST BEFORE PLACING AN ORDER IF YOU HAVE ANY QUESTIONS OUR WEBSITE DOES NOT ANSWER FOR YOU DIRECTLY! SALES@FACTORYRADIOPARTS.COM