Factory Radio CD and DVD Mechanisms

GM Chevrolet GMC Denso HDD Navigation Radio CD DVD Mechanism (2013-2014)


Chevrolet GMC Denso HDD Navigation Radio Replacement CD/DVD Mechanism

This part will fix any of the following problems:

  • Screen shows "Read Error" after Disc is inserted
  • Disc will not eject
  • Disc will can not be inserted
  • Screen shows "Reading" for more than 1 min
  • An audible clicking sound is heard while inserting a disc. 
GENUINE OEM REPLACEMENT PART 

    PLUG & PLAY

    Package Includes:

    • CD/DVD Mechanism + Optical Laser + PCB 
    Designed for use with the GM Denso Navigation Radio System (HDD Version)

    Found in the following vehicle make/model(s):

    • Chevrolet Avalanche - LS LT1 LT2 LTZ 4x2 4x4
    • Chevrolet Silverado 1500 2500 3500HD (Second generation only)
    • Chevrolet Suburban - LS LT1 LT2 LT3 LTZ 4x2 4x4 
    • Chevrolet Tahoe -All trimsGMC Sierra 1500 2500HD 3500HD (second generation only) GMC Yukon & Yukon XL

    (radio not included)

    QUESTIONS & ANSWERS

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    Warranty

    Please be advised: You are purchasing used or re-manufactured parts unless otherwise stated in product description of product page.

    All new, used, and re-manufactured parts are subject to a 14 day return policy (See below).  

    All new parts and accessories are covered by an FRP extended 1 year warranty. Our extended warranty only covers new parts and accessories not damaged or damaged due to accidents not caused by human involvement. The 1 year warranty does not apply to any USED or RE-MANUFACTURED parts.

    Used and refurbished parts are restricted to a 14 day return policy starting from the day the customer receives their item. Optional 90 Day, 180 Day, and 1 Year warranties are available for purchase. Restrictions do apply and are subject to FRP discretion based on availability and condition part was original purchased. We ask our customers to please read and understand these terms before making a purchase.  

     

    FRP Returns
    All orders are subject to this 14 day return policy. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You must contact our Support department by the end of the 13th day after your purchase date to receive your return label. See "Shipping" section below.

    To be eligible for a return, your item must be unused (if new) and in the same condition that you received it. It must also be in the original packaging.

    Please visit the following website to begin your return:

    https://factoryradioparts.returnly.com

    Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; typically within 7-10 business days.

     

    Repairs (if applicable)

    All repairs come with a strict 14 day return/refund policy. If 14 days have gone by since your repair, unfortunately we can’t offer you a refund or extended repair services. You must contact our Support department by the end of the 13th day after your repair date to receive additional support. Please contact: support@factoryradiorepairs.com.

    To be eligible for additional warranty repair services, your item must be unused (if new) and in the same condition that you received it. It must also be in the original packaging.

    To complete your warranty repair, please email: support@factoryradiorepairs.com



    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check with your bank account or credit card provider. There is often some processing time before a refund is posted: 7-10 business days.
    If you’ve done all of this and you still have not received your refund, please contact us at support@factoryradioparts.com

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are received defective or damaged. If you need to exchange an item for an identical item, please send us an email to suport@factoryradioparts.com. Please include the following information:

    Name and/or Order Number

    Three clear images: 

    1. Shipping label on package

    2. Damage to package

    3. Damage to part

    Further instructions will be provided on how to successfully complete our simple Exchange process.



    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



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